Return, Exchange, Refund & Cancellation Policy
Last updated: November 25, 2025
Thank you for shopping with ATTRUE. We want you to be fully satisfied with your purchase.
This policy explains how returns, exchanges, refunds, and cancellations work for orders placed on our website.
1. Return Policy
Eligibility
You may request a return within 7 days of receiving your order if the item meets the following conditions:
Unused and unworn
In original condition
Tags, labels, and packaging intact
No stains, odors, or damage
Items returned in poor or used condition will not be accepted.
Non-returnable items
The following items cannot be returned:
Sale or discounted items
Gift cards
Items marked “Final Sale”
Underwear, socks, or hygiene-related goods
Customized or personalized products
Return Process
Email us at info@attrue.com with your order number and reason for return.
Wait for approval and return instructions.
Ship the item back using your preferred courier (unless otherwise stated).
Once received and inspected, we will notify you of approval or rejection.
Return Shipping Costs
Customers are responsible for return shipping fees.
Shipping charges paid at checkout are non-refundable.
2. Exchange Policy
Eligibility
Exchanges are accepted within 7 days of delivery for:
Size issues
Color change (if available)
Defective or damaged products (see below)
Damaged / Defective Items
If you receive a damaged or defective product:
Contact us within 48 hours of delivery.
Provide clear photos or video of the product and packaging
We will arrange a free replacement or alternative solution.
Exchange Process
Email info@attrue.com with your issue and order number.
We will confirm availability of the replacement item.
Return the original item (unless the defect is verified).
We will ship the replacement once the return is received and approved.
3. Refund Policy
Refund Eligibility
Refunds are issued only if:
Returned item passes inspection
Item meets return conditions
Item is not a non-returnable product
Refund Method
Approved refunds are issued to your:
Original payment method, or
Store credit (if preferred)
Refund Processing Time
Processing time: 3–7 business days after item inspection
Refund may take additional time due to bank/issuer processing delays
Shipping Fees
Shipping fees (initial or return) are non-refundable.
4. Order Cancellation Policy
Before Shipment
You may request an order cancellation within 6 hours of placing your order.
To cancel:
Email info@attrue.com immediately with your order number.
If Order Is Already Shipped
It cannot be canceled.
You must wait for delivery and then request a return (if eligible).
Pre-orders
Cancellation allowed only before production or dispatch.
5. Wrong Address Policy
If you entered an incorrect address:
Email us immediately at info@attrue.com
We can update the address only if the order has not shipped
Once shipped, we cannot modify the address
Packages lost due to incorrect addresses are not refundable.
6. Missing, Lost, or Stolen Packages
ATTRUE is not responsible for:
Packages marked as delivered but missing
Packages lost due to incorrect address
Stolen packages after delivery
However, we will try our best to support you with a carrier investigation.
7. Contact Us
For returns, exchanges, refunds, or cancellations:
Email: info@attrue.com
Address: 3200 Truxel Road, Apt 253, Sacramento, CA 95833, USA
We recommend including your order number in every communication for faster assistance.