Shipping Policy
Last updated: October 30, 2026
Thank you for shopping with ATTRUE. This policy explains how your order is processed, shipped and delivered.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays begin processing the next business day. During peak seasons (Black Friday, Cyber Monday, holidays), processing may take 5–7 business days.
2. Free Shipping
- United States: free shipping on orders of $100 or more
- India: free shipping on orders of ₹4,000 or more
Below these amounts, shipping is calculated at checkout based on carrier rates, your address and the speed you choose.
3. Delivery Times
| Destination / Method | Estimated delivery after dispatch |
|---|---|
| United States – Standard | 5–7 business days |
| United States – Expedited | 2–3 business days |
| United States – Overnight | 1 business day |
| India | 3–4 business days |
Delivery times are estimates and may vary due to carrier delays, weather or customs.
4. Local Pickup
Free local pickup is available where offered at checkout. Pickup hours are 8 AM–5 PM PT. We will email you when your order is ready to collect.
5. Where We Ship
We currently ship to the United States and India. We ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS; Expedited and Overnight are not available for these addresses.
6. Customs, Duties & Taxes
International customers are responsible for any customs duties, import taxes and brokerage fees charged by the destination country. These are not included in the product price or shipping fee.
7. Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number. You can also check your order anytime under Track My Order. Please allow 24–48 hours for tracking to activate.
8. Address Changes
Please check your shipping address before placing your order. To change it, email care@attrue.com immediately — we can update it only if the order has not yet shipped. If an order is returned to us as undeliverable, the customer is responsible for re-shipping costs.
9. Lost or Damaged Shipments
If your order is lost in transit or arrives damaged, email care@attrue.com within 7 days of the expected delivery date, with photos for any damage. We will work with the carrier and, where appropriate, reship your order or issue a refund. For packages marked delivered but not received, we recommend filing a claim with the carrier and contacting your local post office.
10. Shipping Restrictions
If we are unable to ship an item to your location, we will notify you promptly and offer to cancel your order for a full refund.
11. Contact Us
- Email: care@attrue.com
- Phone: 916-832-8227
- Hours: Monday–Friday, 9 AM–6 PM PT