Shipping Policy

Last updated: November 25, 2025

Thank you for shopping with ATTRUE. This Shipping Policy explains how your orders are processed, shipped, and delivered when you make a purchase from our website.

1. Order Processing Time

All orders are processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email immediately after placing your order and a shipping confirmation once your order has been dispatched.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout and depend on your shipping address, selected shipping method, and order weight.

Estimated Delivery Timeframes

Region / Country	Estimated Delivery
United States (Standard)	5–8 business days
United States (Express)	2–4 business days
International	7–15 business days

Note: Delivery times are estimates and may vary due to external factors such as customs delays, carrier issues, holidays, or weather conditions.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take up to 24–48 hours to update.

4. Shipping Destinations

We currently ship to:

All U.S. states

Selected international countries

If your country does not appear at checkout, please contact us for assistance.

5. Customs, Duties & Taxes (For International Orders)

ATTRUE is not responsible for:

Any customs fees

Import duties

Taxes, or delays caused by your local customs office

All charges imposed during or after shipping are the buyer’s responsibility.

6. Shipping Delays

We are not responsible for delays caused by:

Incorrect shipping addresses entered at checkout

Carrier delays

Weather conditions

Customs clearance

If your package is significantly delayed, please contact us and we will help you investigate.

7. Lost, Stolen, or Damaged Packages

Once an order is handed to the shipping carrier, ATTRUE is not liable for lost or stolen packages.

For damaged items, contact us within 48 hours of delivery with photos of the damage.
We will assist you with replacements or claims where possible.

8. Wrong Address Disclaimer

It is the customer’s responsibility to ensure the shipping address is correct at checkout.
If you need to change an address:

We can update the address only if the order has not yet shipped.

9. Shipping Restrictions

Certain items may not be eligible for international shipping due to:

Import regulations

Size or weight limitations

Carrier restrictions

You will be notified if your order cannot be shipped to your location.

10. Contact Us

If you have questions about shipping or need help with your order, please contact:

Email: info@attrue.com