1.1 Overview

ATTRUE is committed to delivering your fashion purchases promptly and reliably. This Shipping Policy explains our shipping methods, delivery timeframes, costs, and related terms. By placing an order on www.attrue.com, you agree to the terms set forth in this policy.

1.2 Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or federal holidays will begin processing on the next business day. During peak seasons (e.g., Black Friday, Cyber Monday, holiday season), processing times may extend to 5–7 business days. You will receive a confirmation email with tracking information once your order has shipped.

1.3 Domestic Shipping Options (USA)

• Standard Shipping (5–7 business days): Rate calculated at checkout based on carrier pricing.

• Expedited Shipping (2–3 business days): Rate calculated at checkout based on carrier pricing.

• Overnight / Next-Day Shipping (1 business day): Rate calculated at checkout based on carrier pricing.

• In-Store Pickup (where available): Free

Shipping timeframes are estimates and begin from the date of shipment, not the date of order placement. We are not responsible for delays caused by the carrier, weather conditions, or customs.

1.4 International Shipping

ATTRUE ships to select international destinations. International shipping rates are calculated in real time based on carrier pricing and will be displayed at checkout. Delivery times vary by country:

International customers are responsible for all customs duties, import taxes, and brokerage fees imposed by the destination country. These charges are not included in the purchase price or shipping fee. We are not responsible for delays due to customs clearance.

1.5 Shipping Address

Please ensure your shipping address is accurate and complete before placing your order. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an undeliverable address, the customer will be responsible for re-shipping costs.

1.6 Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can track your package at www.attrue.com/track-order or directly on the carrier's website. Please allow 24–48 hours for tracking information to become active.

1.7 Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, please contact us at policy@attrue.com within 7 days of the expected delivery date. We will work with the carrier to investigate and, if appropriate, reship the item or issue a refund. ATTRUE is not liable for packages marked as delivered by the carrier but not received. We recommend filing a claim with the carrier and contacting your local post office.

1.8 P.O. Box & Military Addresses

We ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS. Expedited and Overnight shipping options are not available for these addresses. Applicable carrier rates will be shown at checkout.

1.9 Shipping Restrictions

Certain items may be restricted from shipping to specific states or countries due to legal or safety regulations. If we are unable to ship an item to your location, you will be notified promptly and given the option to cancel your order for a full refund.

1.10 Contact for Shipping Inquiries

For any shipping-related questions, please contact our customer service team at policy@attrue.com or call 9168328227, Monday–Friday, 9 AM–6 PM PST.